IKASA Furniture & Mattress — Establishment, home goods store and furniture store at 1200 Park Street, Pope Plaza Shopping Center, Hartford, Connecticut.

Purchase a sectional back on 2014. We got the 5 year warranty. About 3 weeks ago I called the company in regards to some wear and tear. I was advised to please email and submitt pictures. I did as I was told within minutes of the phone call. Waited a couple of days and sent another email requesting status of my original email. No response. Decided to call and check in once again. I was told that I would get a credit % based on how long I had the couches. Not once was I told during the original point of sale about this disclosure. But okay I decided to wait and hear what the company had to offer. I was told I would get a call back the next day. No call the next day. I once again called. This time I was told that the person in charge was out sick but as soon as he comes in tomorrow I will get a call. Once again NO CALL! So I once again called. This time I was told the system were down..(really). This is when I reach my point. Till this point I have been nice and understanding. Decided to go personally to the store and demand to speak to a manager. Still haven't spoken to the manager. The lady at the desk printed my paper work and FINALLY gave it to the manager and was told for the 4th time someone would call me. Nope!! I called again. Now they need me to email them manufacturer number. Which I did!! I have never dealt with a more horrible customer service. I have reported then to the BBB dept. All I ever wanted was a response when I was told I would get one. Not the run around. I wouldn't recommend this place to no-one.